The Lunatick Fire and EMS Store Return Policy

• All refunds must be requested by phone or e-mail within 15 days of receipt of item(s).
• A sales receipt # must be given with the refund request.All items for return must be in the original packaging.
• The items must be in new/unused condition, NO wear or tear is ACCEPTABLE.
• Persons returning items showing any use, or not in original packaging, including all instruction and care manuals and spare parts, forfeit their right to refund.
• The buyer will pay all return shipping costs and a 15% restocking fee (exchanges may be excluded from restocking fee).
• There are no refunds for shipping costs.
• We are not responsible for lost or damaged shipments due to shipping carriers.
• Item(s) for return/refund must be received by The Lunatick's Fire and EMS Store within five (5) business days from the point of phone or e-mail contact to request refund to be eligible for refund.
• We are not responsible for delays caused by shipping carriers.
• Refunds for services will not be issued except in the case of defective merchandise.

(Policy update as of 02/23/03)